Shipping Details

Shipping

Our primary method of shipping are FedEx and UPS. Estimated delivery times are 2-5 business days after receiving your order confirmation; depending on your location.

Expedited FedEx service is available for an additional charge. 

ALL SHIPMENTS OVER $100 WILL BE SHIPPED WITH SIGNATURE CONFIRMATION. NO EXCEPTIONS. To avoid delivery complications, please make sure you provide a shipping address where a signature can be provided upon delivery.

Cancellation

SSJ Racing accepts cancellations for parts orders that are awaiting payment at no charge to the customer. Cancellations are not possible once an order has begun processing, pre-shipping, or has been completed.

Changing address

If the order is in "Awaiting Payment; yes, you can change it. You can even ask to cancel it if you like. However, once an order is "Processing" ie the order has been paid for, then there can be no changes. If the order has to be canceled restocking fees will apply.

Address Errors

Any address corrections that are made because of incomplete or incorrect address information provided by our customers will result in a $50USD address correction fee that will automatically be charged to the customer. Addresses cannot be abbreviated in any way. If you abbreviate your address, we can not be held responsible for address errors or slow shipping times.

Shipping Errors

All Shipping Errors must be reported to us within 24 hours of receiving your order. If an incorrect item is received due to our error we will issue a call tag and pick up the part at no cost to you, upon receiving we will re-ship by GROUND shipping at our expense. Shipping errors caused by incorrect information provided by customers will be re-shipped at our discretion, additional freight charges will apply.

International Orders

It is important to note that depending on where the product originated from and/or its value, your country may impose customs fees. Fees and taxes can be imposed by your country, on top of the purchase price and shipping/handling fees we collect prior to shipment. These fees and taxes are the responsibility of the recipient, and SSJ Racing will charge any and all fees incurred. On items returned to SSJ Racing, such fees/taxes will not be refunded. For more information about possible additional customs/import charges, please contact your local Import/Customs authority. US dollars will be used to calculate all charges, sales, returns, and exchanges. Any fluctuations in currency exchange rates are not our responsibility.

It is the responsibility of international customers to understand their country's international buying laws, and they should be aware that all international orders are subject to additional brokerage, duty, and tax fees at the time of delivery unless otherwise noted. This is not the responsibility of SSJ Racing since we are not involved with the tax systems set by international countries. In the event that the consignee/receiver refuses to pay these additional charges, SSJ Racing will instruct the shipping carrier to abandon the package. Upon abandonment, packages are destroyed at your local pickup facility. For packages that are abandoned due to these reasons, SSJ Racing will not be held responsible.